Services
Implementation Services
We are by our customers' side from day one, helping them start using our systems quickly and efficiently.
As Idesse, we provide training and guidance to help our clients integrate their business processes into our solutions in the most efficient way. Our expert consultants in the pharmaceutical industry model workflows and transfer data flexibly into our applications, making the setup process seamless and error-free. Pharmaceutical companies working with Idesse quickly realize they are not just partnering with an IT firm, but with an industry-expert solution provider.
Support Services
With our support team, who deeply understand the unique needs of the pharmaceutical industry and are trained and specialized in this field, we are always by our customers' side.
We place great importance on ensuring pharmaceutical companies can maintain their operations seamlessly. We offer a support structure that your central and field teams can reach at any time during business hours. Our support team, specializing in commercial operations and sales force effectiveness (SFE) processes, regularly undergoes functional and technical training to enhance their competencies. Companies working with Idesse experience the privilege of collaborating with a professional support team with strong communication skills.
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Training Services
We aim to keep Idesse users active and up-to-date through both customized and regular classroom trainings.
Training is a critical part of the new setup and implementation process. These trainings are provided by consultants who manage the setup process and have a deep understanding of the customer's operations. Throughout our ongoing collaboration with customers, new training sessions can be planned or training repetitions can be scheduled based on their needs. Additionally, we organize open training sessions on different topics every month, sharing the latest applications and helping users improve their application skills. Our customers can join these trainings at any time they wish.
Data and Integration Services
As a brand aiming to provide end-to-end services, we create a shared ecosystem that is traceable, analyzable, and examinable.
As a key part of the file and data flow within the pharmaceutical supply chain ecosystem, we add value to companies by:
- Clarifying data,
- Turning data into actionable benefits,
- Liberating data,
- Transforming opportunities arising from data into success,
- Enabling what cannot be done manually with data,
- Making data result-oriented.
